Q: After modifying the product information, the system displays a message indicating that the change is successful and you click Synchronize the product. Why is the original information still displayed?
A: To modify product information, the updated part is submitted to the platform for analysis and processing, indicating success, indicating that the system has been submitted to the platform, but the platform analysis takes time, during this period, if the platform is not resolved, you operate the synchronous product, the original product information is directly synchronized. Because the platform resolution time is not controlled by the system, you are advised to synchronize it later after the operation is successful.
Q: How to solve the problem that there is a large gap in the pictures after the product launch?
A: There will be some slight gap between the picture and the picture in the product description, which is a normal phenomenon, which is the browser or editor display effect, and it is normal to view the buyer’s page display after publication. If the gap is large, please verify whether the picture itself has a white edge, or the source of the collected product is itself with a style, which needs to be manually modified and re-published.
Q: What should I do if the order is not synchronized to the system?
A: The system will automatically synchronize the order, but not in real time, so before processing the order, please manually click “synchronize order” in the pending state and wait patiently for synchronization.
Q: Delivery success, historical orders can’t see Amazon orders?
A: The display of ERP orders is restricted due to the privacy protection of buyers’ information required by Amazon platform
In the “Delivery Success” screen, only the orders of the last 3 months are displayed. In the “All Orders” screen, Amazon orders are not displayed by default. You can only search for the order number and waybill number.
Q: How do I view an Amazon FBA order?
A: After the Amazon store is authorized, the system will automatically synchronize Amazon orders, including FBA orders and FBM orders
FBA orders: Orders shipped by Amazon’s official overseas warehouse, the system page only supports synchronous display, cannot be processed
FBM order: the seller automatically orders the goods, synchronizes to the system page, can be processed normally.
Q: Error message when creating FBA package: Access to Fulfillment in bound Shipment Create in bound Shipment Plan is denied?
A: The store license expires and needs to be re-authorized.
Q: FBA orders are not included in profit accounting, what is the reason?
A: FBA orders can enter the profit accounting conditions:
1. Order status must be shipped.
2. The order from the buyer to the completion of the delivery interval, interval ≤ processing days +3 days, will enter.
Q: What fees are included in the Amazon order processing fee?
A: Amazon back office: commission includes (commodity sales commission + freight commission).
Q: How do I create/modify an Amazon product shipping mold?
A: The Amazon-Settings-Shipping Settings path allows you to create or change specific Shipping template content.